Help Center

Welcome to the SIVIC Help Center. We're here to make your shopping experience simple and stress-free.

ORDERS

How can I check my order status?

After placing an order, you will receive an order confirmation. Once your order has shipped, tracking information may be provided so you can follow its progress.

For additional assistance, please contact us with your order number.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change or cancel an order. Once an order has been processed or shipped, changes may no longer be possible.

SHIPPING

How long does delivery take?

Standard Shipping: 5–8 business days — Free

Expedited Shipping: 5–8 business days — $6.59

Express Shipping: 1–2 business days — $12.99

Delivery estimates may vary depending on your location, carrier delays, customs processing, weather, holidays, and other circumstances outside our control.

How can I track my order?

Use our Track Order page with your order information. You may also use the tracking information provided in your shipping confirmation when available.

RETURNS & REFUNDS

What is your return policy?

SIVIC accepts eligible returns within 30 days of delivery. Items should generally be unused, unworn, and in their original condition.

Please review our Return & Refund Policy for complete details.

How do I request a return?

Contact us with your order number, the item you would like to return, and the reason for the request. Photos may be requested when necessary.

Please wait for return instructions before sending an item back.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment information is processed through secure payment providers.

Is my payment information secure?

We use trusted payment providers and security measures designed to protect your payment information during checkout.

CONTACT US

Need additional help?

Email: MilesTsoukalas094027@hotmail.com
Phone: +61 3 9432 8407

SIVIC
9 Railway Crescent
Croydon, Victoria 3136
Australia

When contacting us about an order, please include your order number so we can assist you more efficiently.